SHIPPING POLICY

At 7XCHANGE, we are committed to providing a seamless and efficient shopping experience for our customers. Here's an overview of our shipping policy to keep you informed about the process and timelines:

Order Processing:

• Your order will be processed promptly within 24-48 hours after it has been successfully placed.
• Please note that once the processing is complete, cancellations cannot be accommodated. We recommend reviewing your order carefully before finalizing the purchase.

Shipping Notification:

• As soon as your order is dispatched, a tracking ID and number will be sent to the email address provided during the checkout process. This allows you to monitor the journey of your purchase in real-time.

Shipping Times:

• Shipping times are contingent on your location and are subject to the discretion of the third-party delivery service.
• Economy: Estimated delivery within 5 to 8 business days.
• Standard: Expect your order within 3 to 4 business days.
• Express: For those who prefer expedited service, we offer delivery within 1 to 2 business days.

Please be aware that shipping times may be subject to change due to unforeseen circumstances, and any alterations will be at the discretion of the third-party delivery service.

At 7XCHANGE, we strive to provide you with a reliable and transparent shipping experience. If you have any questions or concerns regarding your order, feel free to reach out to our customer service team for assistance. Thank you for choosing 7XCHANGE for your shopping needs.

RETURN POLICY

We understand that sometimes a return is necessary, and we want to make the process as smooth as possible for you. Please review our return policy below:

Return Policy:

1. Refund Policy:
• 7XCHANGE does not offer returns for a refund.
• We provide store credit for merchandise returned within 14 days of the purchase date.
2. Return Eligibility:
• Merchandise must be unworn, unused, with tags, and in its original packaging.
• Sale items, hats, underwear, and accessories are considered final sale and are not eligible for return.
3. Initiating a Return:
• To start a return, please contact us at returns@7xchange.com.
• Ship your return to the following address: 1380 Atlantic DR NW, STE 14145 Atlanta, GA 30363 Phone: (470) 439-9495
4. Return Process:
• Once your item(s) are accepted for return, a digital gift card will be issued to the email used during your purchase within 24-48 hours.
• Gift cards can be used in-store, online, and through our app.
• Store credit gift cards do not expire.
• Items sent back without prior return authorization will not be accepted.
5. Contact Information:
• For any return-related queries, please reach out to us at support@7xchange.com.
6. Damages and Issues:
• Inspect your order upon reception.
• Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
• We will evaluate the issue and work to make it right.
7. Exceptions / Non-Returnable Items:
• Unfortunately, returns cannot be accepted for sale items, hats, underwear, accessories, or gift cards.
8. Exchanges:
• The fastest way to get the item you want is to return the item you have.
• Once the return is accepted, you can make a separate purchase for the desired item.

Thank you for your understanding and cooperation. We appreciate your business and are here to assist you with any questions or concerns.

Sincerely, The 7XCHANGE Team